Store Policy

Returns & Exchanges

*ALL SALES ARE FINAL!* Due to the nature of our product all sales are final. Please ensure measurements are taken properly because we will not issue a refund due to improper measurements. If you have any questions concerns or need help with your measurements please contact us at info@certifiedtextures.com or book a consultation.


Wig Construction Policy

Customization may very depending on the hair and lace closure/frontal you provide. We cannot guarantee that your hair will style correctly or your knots will bleach to the correct level. It is recommended that you purchase a wig from our collection to avoid this issue.

We accept hair that has been previously used for unit construction but the hair needs to be clean and free of any thread or glue.



PROCESSING TIMES



Ready to wear: 1-3 business days
Custom untis: 7-21 business days
Premades: 7-14 business days
Unit maintenance: 7-10 business days
Unit Customization: 7-10
Closure/ Frontal replacement: 7-14 business days
Extensions, Closure/frontals, and accessories: 3-7 business days

Shipping

****DUE TO COVID-19 WE ARE SEEING SHIPPING DELAYS BEYOND OUR CONTROL AND CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.*****

Once your order has been shipped you will receive a tracking number. Please allow 2-48 hours for the tracking to be updated. In order for you to receive your package you have to be present at the time of delivery to sign for your package. In the event you are not able to sign for your package please reach out to your local USPS office to schedule a re-delivery. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

*SHIPPING AND PROCESSING TIMES ARE SUBJECT TO CHANGE*